Refund Policy

Last updated: May 02, 2020

Thank you for availing the service at Bitlumex operated by J10M Ventures.

If, for any reason, we are not able to deliver our service We invite You to review our policy on refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to J10M Ventures, GA, 84, Camelot Layout, Kondapur, Hyderabad.

Service refers to the Website.

Website refers to Bitlumex, accessible from

Services refer to the services offered for sale on the website.

Orders mean a request by You to purchase Services from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order after 14 days of the stipulated delivery timeline.

The deadline for cancelling an Order is 14 days from the date on which You ordered the service.In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email:

We will reimburse You no later than 14 days from the day on which We receive Your cancellation decision. We will use the same means of payment as You used for the Order, and You might incur any fees for such reimbursement towards the transaction. In case of any cryptocurrency used for payments of Order, the same amount of crypto shall be refunded and not pegged against any fiat currency.

Contact us

If you have any questions about our Refunds Policy, please contact us:
By email: